We are committed to protecting your privacy and will not share your data with a third party for any marketing purposes. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for three reasons:
- To process your order.
- To provide you, as a customer, with the best possible service.
- To alert you to discounts, news and offers.
Herbs Unlimited offers special deals to customers at various times during the year. We may contact you to offer you the opportunity to benefit from these deals unless you have specifically asked us not to contact you.
We will give you the opportunity to unsubscribe from any marketing email sent by Herbs Unlimited.
We do not send marketing emails (spam) to unsolicited email addresses.
The type of information we will collect about you includes:
- Your name
- Phone number
- Fax number
- Email address
We will never collect sensitive information about you without your explicit consent.
We do not collect or hold credit/debit card data from customers. This information is handled through the secure payment system.
Herbs Unlimited will make every effort to ensure that the information we hold about you will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies please let us know and we will delete or correct it promptly.
The personal information which we hold is held securely.
If you have any questions/comments about privacy, you should email us at: firstname.lastname@example.org
POSTAGE & DELIVERY
Either courier or Royal Mail is used to despatch orders. We are unable to guarantee a date for delivery, but we will give you as much information as we can about your order delivery date if requested. We endeavour to despatch goods as quickly as possible.
Where delivery has been requested for a specific date, Herbs Unlimited will endeavour to fulfil this request, but an additional charge may be raised if required.
Herbs Unlimited accepts no liability for any claim for compensation whatsoever for failing to deliver an item on a particular date or time.
POSTAGE AND PACKING PRICES – UK ORDERS
Postage rates quoted are for delivery to mainland UK. For orders to Northern Ireland, Channel Islands and the Highlands of Scotland, please contact us before purchase and we will advise what the additional postal charge will be.
Herbs Unlimited reserves the right to vary delivery charges in line with changes to postal and courier rates. Postage is charged in addition to the cost of the item purchased unless otherwise agreed.
Goods listed are offered subject to availability. We will notify you if any item is not immediately in stock and when delivery could be made.
PAYMENT AND TITLE OF GOODS
Payment is required in advance for all orders unless cleared by arrangement with us in advance.
Ownership (title) of any goods will pass to the purchaser on full payment of the appropriate invoice.
DISCREPANCIES AND RETURNS
You may cancel any order for goods for any reason up to the point of dispatch and any payments made will be refunded in full within 28 days.
Where a claim of defect or damage is made, the goods may have to be returned by to us within the best before date or use by date on the product. You will be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the goods are in fact defective and/or need to be returned.
Goods to be returned must clearly show the order number obtained from Herbs Unlimited on the package.
Please contact us by telephone on 01845 587694, or by e-mail at email@example.com if you wish to cancel your order and before you return any items.
If you cancel your order after it has been shipped, you are responsible for all postal and packaging charges incurred by us. Any unpaid freight charges will be deducted from your refund.
If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal.
Refunds will only be made after receipt of the original goods supplied by us unless otherwise agreed by us.
SHORTAGES AND DAMAGE
When the delivering carrier brings your order you MUST count the pieces you receive and look for any damage. The number of boxes/packages you should receive will be noted on the carriers delivery note. If the number of boxes you receive does not exactly match the number of pieces on the carriers delivery note, you MUST note the number of pieces you received on the delivery note by your signature.
In the unlikely event of a complaint, please contact Customer Services using any of the following methods:
Telephone: 01845 587694
All complaints will be acknowledged within 5 working days.
We will make every attempt to resolve the complaint as promptly as possible and to keep you informed until the matter is resolved.